Establish External Communities
Engage external constituents (including customers, partners, vendors, and shareholders) by enabling them to connect with your brand, collaborate with employees, and share product feedback and insights. With NewsGator’s customer communities and external social networks designed specifically for enterprises, companies can experience positive business results, including:
- Improved customer service
- Decreased service costs
- Enhanced customer loyalty
- Increased revenue
- Better market knowledge
- Superior collaboration and communication
- Shorter product and service development cycles
- Increased innovation
- Reduced R&D expenses
- Lower IT support costs
Social Sites and SharePoint provide online community and group tools tailored to business purposes. Socials Sites plus SharePoint provide the following community features – all designed to help you engage with your external constituents, including customers, partners, vendors, and shareholders:
Discussion Components
Offers community members a central location to engage in rich discussions and integrates discussions with email to encourage participation when members are away from the extranet.Document Management
Provides community members with a repository for creating and collaborating on documents.RSS Subscriptions & Notifications
Enables users to subscribe to community updates and news via RSS and receive updates via the location of their choice, including SharePoint, mobile phones, web, and desktop interfaces.Community Activity Tracking
Offers users a news feed of the latest activity undertaken by other community members, including tagging, discussion comments, and document posting.Community Member Display
Provides a photo listing of all community members with mouse-over access to their profiles for easy people discovery.Social Bookmarking
Allows users, while away from the extranet, to tag any URL and have that content automatically appear within the community for viewing by other members.Automatic Content Population
Automatically populates community with fresh, dynamic, relevant content using community tags and RSS news feeds.Community Discovery Tools
Offers people lists of recently created and most popular communities along with search and tag clouds for easy discovery of communities.Community Recommendations
Provides users with a list of recommended communities based on their reading activity, social network, and extranet activity.Simple Community Creation
Enables non-technical users to easily and instantly create communities around projects, interests, or activities. Users simply set community security as public or private and provide a community name, URL, description, and tags.
